“When we were looking to upgrade our software, I did a lot of thorough research. I made a spreadsheet with six different companies listing the benefits and features of each one. I knew we had to make an educated decision and not just take the first thing we came across. We knew what we wanted but more importantly, we knew what we didn’t want. IntelliEvent was less than half the price of the other software we were looking at, but the selling point was the partnering concept. Just the involvement from the start with guys like Don and Andrew and our relationship has been great.” – Laura Stewart, Office Manager
Pacific Party Canopies is a team of service professionals dedicated to providing clean, quality party rental equipment professionally installed at a competitive rate. “Service” is their mantra. From the initial phone call to the truck pulling away from the job site, you can expect courteous, professional service from every member of their team.
Based in Burlington, Wash., Pacific Party Canopies is prepared to take on any occasion. From tents, tables, chairs and linens – to dishes, dance floors, inflatables, generators and lights – Pacific Party Canopies has you covered.
Business:
- Special event rental company
- Established in 1987
- IntelliEvent partner since 2007
Primary needs for inventory control and event management software:
- Something to replace an old, outdated system
- A more comprehensive software capable of managing the company more efficiently
- A software company that featured a responsive customer service team
Methods before IntelliEvent:
- Alert EasyPro
Key factors in choosing IntelliEvent:
- The relationship established with IntelliEvent during the selection process
- A user-friendly interface
- It was less than half the price of IntelliEvent’s competitor
“With Alert, I kept a detailed log of every contact I had with them, including date, time, who I talked to, what we talked about, etc. I then updated that log when (if) the problem was resolved. This came in handy sometimes when I had to call Alert on something they promised but never delivered. I started a similar log when I started with IntelliEvent but quickly abandoned this time-consuming practice, as my confidence grew in IntelliEvent’s ability to resolve issues promptly and thoroughly. I still save all of our e-mail exchanges, but that’s more for the fun comments we toss back and forth now because we’re all ‘buds.’
And another thing that I really appreciate: the IntelliEvent team (of which I am now unofficially a member) has allowed me to grow at MY pace with the software. Consequently, I have learned a lot more in a year than many customers will learn in a lifetime. My point is, nothing’s secret (ok, I’m sure some things are), but I never get the runaround when I ask for something out of the ordinary. If it can be done, I’m shown how to do it or given an explanation as to why it can’t be done. My past experience was frustrating because I was often met with resistance when I’d ask for help with a custom report or something – like I was too dumb to have that information. I feel respected and valued by my IntelliEvent partners, and that’s worth a lot.”
